Customer Service Department
811 Middle Street
Honolulu, Hawaii 96819
Call (808) 848-5555 and Press 5
Closed on City Holidays
Customer Comment Form
Monday - Friday, 7:30 a.m. - 4:00 p.m.
Services Provided:
- Receive complaints, compliments, and suggestions
- Rules and regulations
- Reasonable Modification requests
- Arrange bus facility tours for schools and community groups
Routes to the TheBus Customer Service Office at TheBus Kalihi Facility:
- Route 1: Kalihi Transit Center – Kahala – Hawaii Kai
- Route 1L: Aloha Stadium -– Kalihi Transit Center – Hawaii Kai
- Route 2: Kalihi Transit Center – Waikiki – Kahala
- Route 2L: Kalihi Transit Center – Waikiki – Kahala Limited
- Route 32: Kalihi Transit Center – Foster Village – Pearlridge
- Route 61: Kalihi Transit Center – Kaneohe – Aikahi
- Route 301: Kalihi Transit Center – Tripler Army Medical Center
- Route 302: Kalihi Transit Center - Moanalua Valley (Weekday Only)
- Route 303: Kalihi Transit Center – Airport - Hickam
- Route 306: Kalihi Transit Center – Kahauiki Village
- Route 307: Kalihi Transit Center – Kamehameha IV Rd
- Route W3: Kalihi Transit Center – School Street – Waikiki Express
For bus route information from your home to TheBus Customer Service Office, please call our
Transit Information at
(808) 848-5555 and Press 2.
