Customer Service Department

Customer Service Department
811 Middle Street
Honolulu, Hawaii 96819

Call (808) 848-5555 and Press 3
Closed on City Holidays

Customer Comment Form

Monday - Friday, 7:30 a.m. - 4:00 p.m.

Services Provided:

  • Receive complaints, compliments, and suggestions
  • Provide information on our Honolulu Commuter Choice Program and other special bus pass purchase programs for businesses
  • Rules and regulations
  • Arrange bus facility tours for schools and community groups

Routes to the TheBus Customer Service Office at TheBus Kalihi Facility:

  • Route A: CityExpress! Waipahu - UH
  • Route 1: Kalihi Transit Center - Hawaii Kai
  • Route 2: Kalihi Transit Center - Waikiki
  • Route 16: Moanalua Valley (Weekday only)
  • Route 31: Tripler - Mapunapuna
  • Route 32: Kalihi - Pearlridge
  • Route 43: Waipahu - Honolulu - Alapai (Weekday only)

For bus route information from your home to TheBus Customer Service Office, please call our Information Office at
(808) 848-5555 and Press 2.

Kalihi Transit Facility Map
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