TheBus New

Lost & Found
(Located at Transit Pass Office)
Kalihi Transit Center
Corner of Middle Street & Kamehameha Highway
Call (808) 848-5555 and Press 5

OFFICE HOURS
Monday - Friday, 7:30 a.m. - 4:00 p.m.
Closed on City Holidays

The Lost & Found Office will receive all items found today on the following business day.
Please call after 9:00 a.m. to allow time to sort newly received items.
Found items are held for 45 days from the date of loss.

When contacting this office, please have the following information available:

Description of lost article(s) [color, brand name, fabric]
Route number of the bus
Date and time item was lost
Place (cross streets) you boarded the bus
Time you boarded the bus
Where you were seated on the bus

THEBUS - Report A Lost Item - Online Form
SKYLINE - Report A Lost Item - Online Form
Do not report emergency items on the online form.

When the Lost & Found Office is closed and you believe you may have left an emergency item on TheBus such as a wallet, airline tickets, passport, or prescription medication, call TheBus Transit Information (5:30 a.m. - 10:00 p.m. daily) at 848-5555 and Press 2.

Please be aware:

The Information Representative can only assist with emergency items.
Information Representatives cannot look for lost items as they do not have access to the Lost & Found Office.
The Information staff does not have direct contact with the bus operator. Your information will be relayed to the proper department. As circumstances allow, a best effort will be made to assist in the recovery of your item.
TheBus cannot guarantee return of your item.

Instructions on Claiming A Lost Bicycle, click on this Link.

Found bicycles are held for 5 days only from the date received at the Customer Service Department. Unclaimed bicycles are turned-over to the Honolulu Police Department.

Routes to the Bus Pass Office/Lost & Found at Kalihi Transit Center:

Route 1: Kalihi Transit Center – Kahala – Hawaii Kai
Route 1L: Aloha Stadium -– Kalihi Transit Center – Hawaii Kai
Route 2: Kalihi Transit Center – Waikiki – Kahala
Route 2L: Kalihi Transit Center – Waikiki – Kahala Limited
Route 32: Kalihi Transit Center – Foster Village – Pearlridge
Route 61: Kalihi Transit Center – Kaneohe – Aikahi
Route 301: Kalihi Transit Center – Tripler Army Medical Center
Route 302: Kalihi Transit Center - Moanalua Valley (Weekday Only)
Route 303: Kalihi Transit Center – Airport - Hickam
Route 306: Kalihi Transit Center – Kahauiki Village
Route 307: Kalihi Transit Center – Kamehameha IV Rd
Route W3: Kalihi Transit Center – School Street – Waikiki Express

For bus route information from your home to the Bus Pass Office/Lost & Found, please call our Information Office at
(808) 848-5555 and Press 2.